Elevate your customers' experience with Alanna and ResWare's real-time service via text or web.
Superior, Colo., – January 10, 2020 – Adeptive Software, developers of the powerful and open title and escrow production software, ResWare®, is the first to offer an artificial intelligence-based (AI) customer assistant on the ResWare platform. With the Alanna customer service resource, title agencies using ResWare can communicate with their customers 24/7 via text or web chat, using everyday conversational language. Whether it's asking for office hours, getting live updates on one or several files, accessing documents, or asking for a seller net sheet or buyer closing cost estimate (via text no less), Alanna does all this and more.
Providing real-time file information when and where customers desire, without having to log in to a portal or wait for an email or return phone call, makes Alanna the ultimate closing assistant. Connected with the ResWare platform, ResWare customers determine what information Alanna provides to their customers through an administrator portal, and can monitor and chat live with customers, as desired.
"As we enable customers and third-party providers to innovate and build on the ResWare platform, it's only natural to add AI capabilities. Elevating the customer experience, and our customers' service offerings, the Alanna customer service assistant is the perfect fit for ResWare and the growth of our platform," says Gorkem Kuterdem, Adeptives' senior vice president of strategy.
Since its inception, ResWare has provided a secure communication portal for customers and partners. Now, with Alanna, it's even easier to open orders or generate buyer/seller cost estimates. Adeptive's president, Bryan Buus said, "We're excited to be the first to offer an AI closing assistant seamlessly connected with our customers' ResWare platform."
The balance of providing a warm customer service experience and having enough resources to focus on daily workloads is a huge challenge for today's title companies. Everyone wants shorter processing times while being able to handle routine customer inquiries in a seamless manner.
"The Alanna intelligent assistant offers immediate operational efficiencies by answering questions in a conversational way, giving customers instant satisfaction, which equates to greater staff productivity that directly increases bottom line profits. We at Alanna.ai are excited to be working with the Adeptive team to lead the title industry in the first intelligent assistant integration," said Hoyt Mann, Alanna's president and co-founder.