Fifteen years and going strong! Holly Battaglia and Erin Anna join the Adeptive team.
Superior, Colo. – April 9, 2018 – Fifteen years and going strong! Independently-owned and operated title production software company Adeptive Software created the ResWare® platform to solve the technology needs of a single client. Since then, Adeptive has come into its own, boasting hundreds of clients and a dedicated team of experts. The ResWare product team has an average 23 years industry expertise; 20 years in expert services; 15 years in account management; and 18 years in customer support. The Adeptive team is thrilled to celebrate 15 years as an organization.
“Beginning with three engineers, Adeptive created a versatile platform, putting customers in control so they could grow quickly and be more efficient,” said president Bryan Buus. “Staying focused on the uniqueness of each client, we’ve attracted customers across the industry with our customizable software, personal service, and industry-leading staff. I’m proud of what we’ve accomplished and how we enable our customers’ success.”
Building on this, Holly Battaglia has joined the newly-created account management team as account director. Holly works closely with clients to maximize their use of ResWare and provide insight to the product and management teams. She is a customer advocate and focused on their success.
Most recently, Holly managed application implementation, education, and support for a Texas-based title company to improve processes, workflow, and client relations for over 500 employees. Holly’s experience also includes software account management for a national underwriter along with client management and administration for a financial services advisor.
In addition to the account management team, Erin Anna is Adeptive’s new technical and customer support director. With a strong support background, Erin leads the team to enhance the ResWare support experience. A metrics-driven leader, Erin has consistently improved satisfaction and quality ratings over her 15 years across various industries.
“We are excited to have Holly and Erin onboard, bringing their experience and expertise to enhance relationships, services, and overall customer growth,” said Terri Hanson, vice president of customer success.
In addition to Holly and Erin, Adeptive’s product development and customer support areas have added employees, and the expert services team, which oversees ResWare implementations, has been streamlined. Adeptive's growth is due to its clients' ability to understand the power and adaptability of ResWare, as well as Adeptive's commitment to improving the lives of its employees, customers, and customers' staff.
ResWare empowers customers to be more productive, efficient, and thus successful. The Adeptive team looks forward to what the next 15 years and more has to bring. Learn more about ResWare at adeptivesw.com.