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Linear Title & Closing, Ltd was founded in 2005 by President and CEO, Nick Liuzza. Linear began as a regional title company based in Newport RI. In six years Linear has grown to over 200 employees worldwide with a national footprint.
Linear offers a wide array of services including closing, REO, title insurance and settlement services. The company prides itself in having the power to “pursue more loans and close faster.” Liuzza and his team attribute a significant part of their ability to perform and excel in the industry to the flexibility, scalability and efficiency that it achieves using ResWare.
As a rapidly growing title and closing company, Linear needed a product that could expand with it and didn’t require a great deal of time devoted to training and integration. The company was growing and moving fast, so its software had to scale as well. Linear is a technically savvy company, so inflexible software that didn’t offer integrations, regular upgrades and that couldn’t keep up with the demands of clients was not an option.
Liuzza and CTO Jessica Digilio understood early on that to succeed he would need the right tools to achieve rapid growth. The company tried several products which were found to be archaic and slow. Liuzza and his team needed a system that housed the ability to scale and was easy to customize to their business model; one that could be customized around each new client and the client’s process.
After a thorough review, they finally found what they needed in ResWare.
“Our growth and expansion would not have been possible without ResWare,” said Liuzza. “As we have grown, we continually push this software to great lengths. It easily scales to the size of our company and is able to accommodate complicated integrations with our clients.”
When Linear first began using ResWare, the company was told that it would have a difficult time finding the limits of ResWare and would have the power of customization always in its control.
“When we need to implement a new request for a client or create a solution to an internal challenge, the tools within ResWare provide us with the ability to create a scalable process. Using technology to eliminate redundant, manual steps and reduce labor costs through increased automation allows Linear to stay a step ahead,” said Jessica Digilio, CTO of Linear Title & Closing, Ltd.
Last year, after working with ResWare for two years, the company took the software and the claim that finding the limits would be difficult and began exploring and expanding within the capabilities of the software. To date, Linear still hasn’t been able to reach the bottom of ResWare’s efficiency, scalability and customizability.
Because of the customizability with ResWare, Linear was able to create a groundbreaking innovation called “Change of Circumstance.” This allows a lender to make a change to a file and have it automatically change throughout the system. The result is automatically updated fees and automated notifications with documentation to every partner involved with the file.
Before the innovation of “Change of Circumstance,” agents would have to make a change on a document and either email or call several different people in order to ensure that the change had been made on all fronts. This would take anywhere from 24 hours to as much as 3 to 4 days, and there was always the risk of missing the change in one of the many places it needed to be updated. With “Change of Circumstance” this process is automatic, takes only about 20 seconds, and makes sure every instance is accurately updated.
In addition to “Change of Circumstance,” Linear utilizes ResWare integrations. One example is “Notes and Documents,” which ensures that notes and documents are seamlessly and automatically transmitted between parties, and enables tasks to be automatically started based on documents received. This is all automated, requiring no human intervention, which frees up even more time for employees to concentrate on their primary job functions.
“Being able to utilize integrations where one action automatically triggers the next action is key. This significantly reduces our labor costs,” said Liuzza. “These efficiencies are global and span our client base. With ResWare, we have the ability implement workflow specifically to our clients’ needs.”
Any IT purchase should save time or reduce costs — ideally a good purchase will achieve both. The bottom-line goal for Linear when choosing ResWare was to close more files without adding headcount. After three years with ResWare, they are able to show the following specific results:
Linear’s cost per file decreased by 83 percent.
Linear can effectively and efficiently close 5,000 to 8,000 files in one month with only 200 employees.
Prior to ResWare, busy departments within Linear needed to stay in the office working until midnight to finish tasks. After ResWare was in place, for only 60 days, the same number of employees closing the same number of files were finished by 5 p.m.
“From the beginning, we didn’t want to be a traditional title processor, but a business process unit,” said Todd E.A. Costa, chief financial officer of Linear. “We wanted to drive business and increase efficiency. ResWare gives us the ability to grow at an astronomical rate and record positive financial results.”
For many title companies, one of the biggest challenges is keeping up with technology. Keeping an edge on the competition often takes constant changes in both the business and the technology behind it. This often entails a significant cost, and many businesses can only afford the most basic advances.
Adeptive, the producers of ResWare™, is the only title software company that offers a single, scalable, integrated product that makes it possible for even smaller companies to have the best system. Every ResWare client has access to all of the same enhancements and integrations, and all in a single product. This allows clients to utilize features when they see a need – either immediately, or as they grow.
“Other companies appear to be flexible because they offer many products or add-ons, but each has costs associated or has significant limitations,” said Bryan Buus, president of Adeptive Software.
“Instead of piecing and pricing out our capabilities separately, in an almost cafeteria-line approach, we want our clients – the big and the small – to have access to all of the newest and best enhancements and integrations,” said Buus. “With ResWare, our goals are scalability, efficiency, and flexibility. We pride ourselves on providing all three to title companies of all sizes.”
Adeptive recently announced the release of its ResWare-to-ResWare communication technology in the product. ResWare-to-ResWare was developed to increase customers’ productivity by automating much of the communication process between ResWare customers. After this was developed, it was automatically available to all ResWare customers at no charge.
About Adeptive Software
Based in Boulder, Colo., Adeptive Software develops products that deliver efficiency, flexibility and scalability for the real estate title industry. Adeptive Software’s flagship product, ResWare,™ enables paperless title production and process flow that can be scaled and customized for any size company. Used by many industry leaders, ResWare ensures that transactions are accurate, efficient and employees are executing workflow consistently, reducing missing information, lost productivity and costly errors. For more information, please visit http://adeptivesw.com/ or http://resware.com/.
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National Title Network was formed in 2009. In addition to processing 1,700 VA refinance requests through its main office, NTN has evolved into a unique competitor in the field: it is also the back-office title processor for three sister companies that focus on standard titles, broker-facing work and more. Staffing and growing their offices quickly, NTN needed a solution that would let them flexibly and seamlessly serve four separate companies.
As one of the first hires for NTN during its 2009 launch, CIO Kevin Mazur selected a pay-as-you-go, hosted provider that fit within the new company’s budget needs. As business grew, Mazur required a different kind of flexibility: the power to customize for NTN?s business process and unique corporate structure. The old, hosted solution was running on software that hadn?t been significantly improved in several years, and it simply didn’t provide the flexibility this new business model demanded. It was time to evaluate new solutions.
The critical factor in selecting ResWare was flexibility: NTN was able to set up a workflow that let him customize how forms, documents and templates were handled and seen by distinct positions. Like many ResWare clients, NTN needed a fluid structure that would work how his company worked— not to conform NTN?s needs to rigidly programmed workflow.
“ResWare just offers better workflow management than the other systems we evaluated. I have very particular compartmentalization of roles, in addition to having the unique challenge of supporting four niche title businesses,” said Mazur. “With ResWare?s Action ItemsTM we have people in different areas that each focus on one critical step. It was difficult to create actions on our old system so that a file would show up on the dashboard of just the person who needed to see it, and it’s easy with ResWare.”
NTN requested an accelerated implementation schedule from ResWare staff, who provided Mazur with a level of service he says he’s never seen from other vendors. Within months of Mazur joining NTN, organizational head count has more than tripled. Mazur was easily able to stream new hires into the workflow using ResWare.
As a ResWare shop, Mazur and his team also get the benefit of constant innovation without even requesting it. Any improvements or new features requested by a client and implemented in the software are also offered to all Resware clients without being sold as upgrades.
“I don?t know that I?ve ever had a complaint,” says Mazur. “They?re exceptional, and I have very high expectations of service from vendors. They?ve been critical to our development and growth.”
But great service and a smooth implementation are only the beginning. With ResWare in place, efficiency has skyrocketed.
“What took three positions in the past now takes one. Any additional workload from our sister companies can easily be absorbed by our back office without the need for additional hires in the separate front offices. This allows our people to focus on closings and customers while ResWare and I orchestrate the process and manage the workflow. ResWare and their staff did more than help us design our workflow; they helped us build our whole business model.”
For more information, please contact us.
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To coincide with their presence at The Five Star Conference, Adeptive Software announced today additional features in ResWare for web service communications, allowing clients to communicate both between ResWare installations and third parties.
“Our new web services allow for communication between our various clients as well as 3rd party vendors in a way that has never been done before,” said Bryan Buus, president of Adeptive Software. “It eliminates the need for many phone calls, emails or navigating through websites—all interruptions to a professional’s workflow that can negatively impact productivity.”
The new communication integration is added seamlessly to the ResWare workflow and enhances the paperless environments for ResWare users. This allows one ResWare customer to place orders with another ResWare customer as well as send notes and documents between them, either manually or automatically through Action Items™ in the workflow.
“This technology not only increases ease of communication for the title company, but also seamlessly integrates with the Action Items, which increases efficiency for the way they do business,” said Curt Szymanski, president of Windward Consulting, ResWare’s strategic sales partner and presenter at The 2010 Five Star Conference. “This not only impacts the title industry, but it can significantly change the way that business is done in the default servicing industry as a whole.”
The integration also allows third parties to integrate with ResWare through open web service interfaces, allowing communications between ResWare and other software products.
About Adeptive Software
Based in Boulder, Colo., Adeptive Software develops products that deliver efficiency, flexibility and scalability for the real estate title industry. Adeptive Software’s flagship product, ResWare,™ enables paperless title production and process flow that can be scaled and customized for any size company. Used by many industry leaders, ResWare ensures that transactions are accurate, efficient and employees are executing workflow consistently, reducing missing information, lost productivity and costly errors. For more information, please visit http://adeptivesw.com/ or http://resware.com/.
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NETCO began in 1987 as Equity Title Company of Illinois and is now headquartered in St. Louis, Missouri, with a presence in all 50 states. Even while processing thousands monthly orders nationwide, NETCO still prides itself on a high level of customer service and flexibility to meet the unique closing needs of each customer.
In 2000 NETCO was operating in 15 states and processing orders on a proprietary system developed in-house. As volume grew through the 2000s, NETCO began to bump up against the limits of their system?s speed, user friendliness, and storage capacity, creating lag time in processing and hampering productivity. Additionally, staff had to send emails to pass off files. This created room for error and inefficiency when staff had to search for and identify their files. It was time for a change.
In 2007, NETCO evaluated a dozen software vendors, selecting ResWare over all others. NETCO?s workflow has minimal partitions between the title and closing roles, so a solution that made these areas as seamless as possible was very important. Because of the software?s fluid, responsive environment, ResWare?s configurability was ideal for NETCO?s workflow. ResWare support staff trained the company?s administrators, teaching them how to customize the feature-rich ResWare system for each part of NETCO?s approach to managing customer files.
ResWare?s automated process hands off files to the right people, letting every participant seamlessly audit, make notes, and communicate with other team members and departments within the software. The ResWare Action ItemsTM system constantly funnels items to the right department and issues individual task alerts.
“I can see progress on any file at any given time, allowing me to catch and mitigate problems more effectively,” said senior examiner Dan Kuhn, who was part of the team that selected and implemented ResWare. A veteran of the company, Kuhn uses the system both as an end user and an administrator. “ResWare has the right mix of out-of-the-box automation and the ability to customize. It?s intuitive and easy to adjust on the fly.”
ResWare allows for immediate access to the support team so as not to delay a client?s daily business. Program problems are rare, but when they occur, they can be fixed remotely. Feature upgrades can be installed within a month with maximum support by the ResWare team.
“ResWare?s support team is the best I have ever seen,” said Kuhn. “Their response time is immediate and 90 percent of our issues can be fixed over the phone in a matter of minutes. I have called their support team at 11p.m. and received immediate solutions.”
In the three years since, Kuhn has seen his savings quickly add up with improved workflow and more efficiencies enabled by ResWare. Backed by ResWare?s support team, Kuhn has an intuitive system that can grow with NETCO.
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Boulder, Colo-(August 11, 2010)- Adeptive Software, makers of the title, escrow, settlement and real estate software ResWare™, today announced the addition of title industry expert Kathy Kling as director of Customer Support.
Kling will utilize her depth of experience in the title industry to play a vital role in helping ResWare customers enable efficient paperless process flow and tracking by utilizing the product’s powerful Action Items™ feature. In addition to working directly with customers, she will relay feedback and recommend product enhancements to the ResWare product engineering team.
“In my experience, the title industry is fast-paced and issues often require immediate attention from a knowledgeable person,” said Kling. “I look forward to expanding upon the company’s history of strong customer service to ensure that our users continue to be well trained and well supported.”
Kling has more than 20 years of experience in the title industry. She has held a variety of positions, including trainer, escrow advisor, and senior escrow officer at well-known companies, including Fidelity National Title, First American Heritage Title Company and Land Title Guarantee Company. She is actively involved in the industry and the ongoing education of its members and is currently the vice president and education chair of the Colorado Association of Certified Closers. She is also a member of the American Escrow Association and active with the Land Title Association of Colorado.
“Kathy knows how the title industry is run from virtually every aspect,” said Bryan Buus, Adeptive’s president. “She will be a vital resource for both our customers and our product engineers. We know people have turned to ResWare in part because of our commitment to having the best support in the industry, and bringing in Kathy was a natural way to continue to provide excellent service as we grow.”
About Adeptive Software
Based in Boulder, Colo., Adeptive Software develops products that deliver efficiency, flexibility and scalability for the real estate title industry. Adeptive Software’s flagship product, ResWare™, enables paperless title production and process flow that can be scaled and customized for any size company. Used by many industry leaders, ResWare ensures that transactions are accurate and efficient and that employees are executing workflow consistently, reducing missing information, lost productivity and costly errors. For more information, please visit http://adeptivesw.com/ or http://resware.com/.
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We understood its power immediately and talked to a lot of people about it. It met all the requirements and offered a large degree of features and flexibility.
-Robert Lindley, Owner
Canyon Title was formed in 2001, and currently focuses on serving the Colorado market, processing approximately 500 title orders each month. Canyon Title was acquired by sales, marketing and business management professional Robert Lindley, whose focus on team, process and people has made him an ambassador of the new title industry.
When Lindley acquired Canyon Title Company in 2006, the first thing he did was watch his employees. In two months of observation he noticed that staff would spend 20-30 percent of their time looking for, recreating and merging paper files. Turnaround time was running two days or more, with outsourcing. Thanks to his background with large corporate title agencies, Lindley knew big gains in service and efficiency would follow simply by improving productivity. Lindley set to work creating a methodology for evaluating software vendors that would help him manage workflow. Among the requirements: the solution had to be paperless, powerful, offer complete file histories and integrated communications (i.e., send emails and faxes from within the program). After a lengthy evaluation process, Canyon Title Company selected ResWare.
We understood its power immediately,” said Lindley. “It met all the requirements and offered a large degree of features and flexibility. We found during process mapping that the average transaction has 75 steps from end to end, and 97 percent of that process revolves around three key steps: request, receipt and creation. ResWare’s Action Items™ offer the ability to measure exactly how long various requests take. Their automation and reporting is unparalleled among the vendors we evaluated.”
Having completed a full migration to ResWare, Lindley saw total turnaround time drop from an industry-standard two business days to just four hours—an immediate competitive advantage. With ResWare’s efficiency, his current staff handled a significant growth in business that would have forced him to add roughly three people with the prior process. Canyon Title was able to function with less people; Lindley’s conservative estimates place first-year man-hour savings at $150,000 with ResWare.
Market changes shifted focus from refinance to resale, so Lindley and his team once again looked for ways to optimize their service and process, and in some cases, even de-automated steps where they deemed more customer contact was necessary. ResWare’s customizable system allowed Canyon Title to easily adapt to the changing market.
“We essentially want to have the best and most standardized way of doing things at our fingertips,” added Lindley. “Technology and superior processes are giving our industry a chance to really step up the game; I know that with ResWare’s power and flexibility, and the support of their team, we’ll continue to be ahead of the curve.”
For more information, please contact us.
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Boulder, Colo. – (Dec. 16, 2009) – Agents National Title Insurance Company recently executed a technology partnership with Windward Consulting to implement ResWare, the industry’s most effective real estate transaction management system, for the company’s internal underwriting operations.
Agents National Title Insurance Company chose Adeptive Software’s flagship product to improve its competitive position in its growing markets, improve efficiency and better serve its agents.
“There is nothing in the market like ResWare,” said David Townsend, CEO of Agents National Title. “We are extremely excited to work with ResWare and we are looking forward to strengthening our business platform with the help of this transaction management product.”
ResWare’s technology and workflow automation will allow agents and underwriters to grow their business without increasing payroll. ResWare also provides users with a sustainable competitive advantage through workflow and process automation, improved efficiency, transparency, seamless integration with other programs and workflow improvements.
“We are impressed by Agents’ internal focus on technology and we feel this is a great, strategic fit for both partners,” said Curt Szymanski, president of Windward Consulting. “We are looking forward to executing their ResWare implementation and also to the opportunity to work with many respected agents in the Agents National Title growing network.”
Adeptive Software is the fastest growing company in the title and escrow software market, thanks to ResWare’s continued strong adoption by agents and underwriters across the country.
“Having a nationally recognized company like Agents National Title Insurance Company choose ResWare is another testament to the efficiency and effectiveness the product brings to document and workflow management,” said Bryan Buus, president of Adeptive Software.
Based in Boulder, Colo., Adeptive Software develops products that deliver efficiency, flexibility and scalability for the real estate title industry. Adeptive Software’s flagship product, ResWare,™ is a title production and process flow software package that can be scaled and customized for any size company. Used by the many of the industry’s leading companies, ResWare ensures that transactions are accurate and efficient and that employees are executing the same way every time, reducing missing information, lost productivity and costly errors. For more information, please visit http://adeptivesw.com/.
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Boulder, Colo. — Nov. 10, 2009 — Adeptive Software today announced the release of ResWare version 5.0, the industry’s most effective real estate title production system.
Like earlier versions, ResWare 5.0 can provide efficiency increases of up to 30 percent to title underwriters, title agents, vendor management companies, relocation and real estate services companies, and bundled service providers.
New features of ResWare Version 5.0 include:
“As our customer base continues to grow, we listen to feedback and strive to make ResWare better, more efficient and easier to use for companies both large and small,” said Adeptive Software President Bryan Buus.
Based in Boulder, Colo., Adeptive Software develops products that deliver efficiency, flexibility and scalability for the real estate title industry. Adeptive Software’s flagship product, ResWare,™ is a title production and process flow software package that can be scaled and customized for any size company. Used by the many of the industry’s leading companies, ResWare ensures that transactions are accurate and efficient and that employees are executing the same way every time, reducing missing information, lost productivity and costly errors. For more information, please visit http://adeptivesw.com/.